Shop Online with Haylett Grange Shooting Supplies.

Read below for details of our Terms and Conditions, Delivery Procedure and Returns Policy.

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CLEARANCE SALE

CLOTHING AND FOOTWEAR

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Terms and Conditions

Shop online using Paypal, for peace of mind and secure online payments. We can also take orders and enquiries by Phone, Fax or Email, and accept payment for these types of orders by cheque (made payable to H.G.S.S) postal order, bank transfer (contact us for details) Visa and Mastercard (subject to a small fee) Switch, Maestro, Electron, Solo and JCB. Unfortunatly we cannot accept American Express. Non-Paypal transactions can take 3-5 working days to clear before your order will be posted, Paypal transactions will be sent within one working day. All transactions are in UK Pounds Stirling (£) and include VAT at 17.5% but not delivery charges. Once your order has been received you will be sent a confirmation email to advise you of availability and delivery time.

We are a small, family run business aiming to provide a very high standard of customer service, we are happy to help with any questions you may have about our products or services. We aim to update our online stock details and availability on a daily basis, on the odd occasion an item may be of a different specification or out of stock. In these circumstances we will try our utmost to fulfil your order requirements as soon as possible, and will keep you informed of your order progress. We reserve the right to alter products and prices at any time.

Haylett Grange Shooting Supplies will not pass your personal information on to any outside companies, and this information is not recorded on our website. Your email address will be added to our mailing list automatically and we will send you the occasional email with details of our latest offers and promotions. if you do not wish to receive these emails you can opt out at any time by emailing info@haylettgrangeshootingsupplies.com. This does not affect your statutory rights.

Additional Information

• Gift Vouchers are available by request, please contact us for more information.
• Sizes can vary from brand to brand, if you are unsure please contact us and we will happily advise you.
• If your buying a present, let us know and we will happily wrap it for you, free of charge!

Delivery

We will dispatch your order as soon as payment has cleared, and you can expect to receive delivery in 3-5 working days, please ensure someone is available to sign / accept delivery. If you have a particular deadline for an item please call us to discuss this and we will endeavor to meet you requirements. If we are experiencing any problems or delay with your order we will contact you via email or phone to keep you informed of progress. We provide delivery throughout the UK by Royal Mail Recorded Delivery or TNT Express Courier Service. Your order will be well-packed to ensure it reaches you in immaculate condition. For delivery outside the UK or delivery to Scottish Highlands / Channel Islands / Isle of Man, Northern Ireland, please call us before placing the order to ensure delivery is possible, and for information on delivery charges. Certain items have a higher delivery charge as they are heavy or fragile, this is indicated in the product details and is the total cost of delivery. Any customs or import duty incurred on entering a country are the responsability of the customer. Standard UK delivery including VAT is as follows:

Larger orders such as Cartridges, Clays, Traps or Gun Cabinets are delivered via TNT, please phone us on                01437 764493 for information on delivery charges. To order Cartridges for home delivery please see the Cartridges and Ammunition page.

Returns

We pride ourselves on the high quality of our products and services, and will always strive to provide the best for our customers. We advise customers to check their order carefully upon delivery, should you not be satisfied with your purchase we will happily offer you a replacement or a refund under the following conditions:

• If you order has been lost or damaged in transit, has arrived faulty, is an unsuitable substitute or is incorrect then please call us within 48 hours of receipt on 01437 764493. We will advise you on the best course of action, whether that be a replacement, an alternative item or a full refund. Any costs incurred in returning an order to us under these circumstances will be fully reimbursed to you (we will require proof of postage)
• If you wish to return an order for any other reason e.g unwanted gift, wrong size or colour ordered, then please contact us to discuss how we might better meet your needs. We are happy to accept returns of this nature as long as they are unopened in their original condition and suitable for resale, within 14 days of receipt. We strongly recommend that you use Royal Mail Recorded Delivery when returning an item to us as we cannot accept liability for any items lost or damaged in transit when being returned to us. The cost of returning an item under these conditions will not be refunded. If you require an alternative item or size to be sent out you an additional postage charge will apply, please telephone us to discuss this option.